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Frequently Asked Questions
What is your Privacy Policy?
I am committed to protecting your privacy. For this reason, your information will only be shared with my print company as needed for the purpose of shipping your purchase.
What is your shipping Policy?
FOR PRINTS: Shipments are made worldwide via USPS and FedEx. We will choose the most cost-effective shipping carrier based on the items ordered and the destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES for prints are calculated based on your cart subtotal as follows:
| Cart Totals | Standard Shipping | 2-Day Shipping | Overnight Shipping | International Shipping |
| $0 - $49.99 | $9.49 | $14.99 | $19.99 | $11.89 |
| $50 - $149.99 | $16.99 | $24.99 | $34.99 | $21.247 |
| $150 - $199.99 | $19.99 | $29.99 | $39.99 | $24.99 |
| $200.00 - $249.99 | $26.99 | $39.99 | $54.99 | $33.74 |
| $250 - $499.99 | $29.99 | $44.99 | $59.99 | $37.49 |
| $500 - $999.99 | $49.99 | $74.99 | $99.99 | $62.49 |
| $1000 + | $99.99 | $149.99 | $199.99 | $124.99 |
FOR ORIGINALS: Shipments are made via USPS, UPS, FedEx, or freight company (for crated works). Shipping times range from 3-9 business days. You will receive a tracking number as soon as your order has been shipped.
Cart subtotals of two hundred dollars or greater ship free within the continental United States for originals. Cart totals less than two hundred dollars will be based on cart subtotals as above.
International shipping rates apply to all shipments outside the continental United States.
When is a crate needed for shipping?
All products over 30" on one side must be crated at an additional cost and may require freight shipping. We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery. All additional crate and freight charges will be billed separately after processing your order.
What is your Policy on Returns/Exchanges/Cancellations?
We do our utmost to ensure all art pieces are packaged carefully so that they arrive at their destination safely. We want you to be completely satisfied with your purchase. Please use the zoom, wall, and augmented reality features to help get a close-up and realistic look at the works offered.
PRINTS: We do not accept print returns. All sales are final. In the unlikely event that your print(s) arrive damaged, save all packing materials and contact Bay Photo at (800) 435-6686 between 6AM and 6PM PST for replacement instructions. Have your order number handy.
ORIGINALS: Did your original painting arrive damaged? Save all packing materials and contact Patricia with a brief description of what's going on. Someone from our office will contact you to see how we can help.
There’s a 15% restocking fee applied for any order cancelled or exchanged.
Will a paper print look similar to a canvas print?
Yes, yes, and yes! Color will remain consistent regardless of material choice: paper, metal, wood, or canvas. Textures will vary. Paper will be smooth unless there is a textured paper available for you to choose. Metal has a smooth finish. Canvas has a woven texture.
How can I keep up with your new work?
The best way to keep up with what's happening is to sign-up for my newsletter below. YOU'LL HEAR IT FIRST! You'll be among the first to get news, discounts, and special offers.
